Among some of the ways a small business can generate repeat business online include:
1. Firstly, provide excellent service or produce the best product on offer. Even in the event of an error, irrespective of who is at fault, be genuinely concerned and follow up to rectify the situation to the client/customers highest satisfaction. Every other thing you want to do hangs on this principle. In essence, nothing can take the place of good professional customer service and support throughout, from the first point of contact to after sales service and beyond.
2. Include coupons to customer orders or purchases as a way of appreciating their business.
3. Keep finding various individual and bundle discounts that can be sent along with your weekly or monthly newsletters to your clients.
4. Create coupons and discount packages for clients who refer friends, families, colleagues, neighbours, etc.
5. Contribute to discussions via social network such as Twitter and specific publications that focus on your area of business.
6. Offer your customers the choice of creating online profiles their own membership groups offering group packages for a client and his or her network of members as well as products based on their profile choices.
7. Appreciate customers and clients in every possible way. From the use of appreciation cards, to compliment slips, to simple email expressing your appreciation after the transaction if fully executed.
You can find more ideas in my book "THE BUSINESS YOU CAN START - SPOTTING THE GREATEST OPPORTUNITIES IN THE ECONOMIC DOWNTURN". Order your copy now via my website http://www.vikebusinessservices.com/Book.php, www.Amazon.com, www.Amazon.co.uk or get the eBook edition on Amazon Kindle.
Save money as you make money with the above tips.
Let us know your thoughts and other ingenious ways that works for you
2. Include coupons to customer orders or purchases as a way of appreciating their business.
3. Keep finding various individual and bundle discounts that can be sent along with your weekly or monthly newsletters to your clients.
4. Create coupons and discount packages for clients who refer friends, families, colleagues, neighbours, etc.
5. Contribute to discussions via social network such as Twitter and specific publications that focus on your area of business.
6. Offer your customers the choice of creating online profiles their own membership groups offering group packages for a client and his or her network of members as well as products based on their profile choices.
7. Appreciate customers and clients in every possible way. From the use of appreciation cards, to compliment slips, to simple email expressing your appreciation after the transaction if fully executed.
You can find more ideas in my book "THE BUSINESS YOU CAN START - SPOTTING THE GREATEST OPPORTUNITIES IN THE ECONOMIC DOWNTURN". Order your copy now via my website http://www.vikebusinessservices.com/Book.php, www.Amazon.com, www.Amazon.co.uk or get the eBook edition on Amazon Kindle.
Save money as you make money with the above tips.
Let us know your thoughts and other ingenious ways that works for you
No comments:
Post a Comment